Frequently Asked Questions
What is the purchasing process?
You can browse our categories, select the products you are interested in, add them to your cart and proceed to checkout. To complete this process you must register on our website. We accept various forms of payment for your convenience.
What are the shipping options?
We offer several shipping options. Costs and delivery times vary depending on the option chosen and your location. For more information, please review our
shipping policies .
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number that you can use to track your package on the site.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days. Items must be in their original, unused condition. Please see our return policy for more details.
How do I choose the right size?
We recommend that you consult our size guide available on each product page. If you still have questions, our customer service is here to help.
Do you offer discounts or promotions?
Yes, we regularly launch promotions and discounts. Subscribe to our page to stay up to date with the latest offers and news.
What do I do if I have problems with my order?
If you have any problems, please contact us through our customer service channels (+57 302 821 3081) indicated in the customer service section. We will be happy to help you.
Can I modify or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to assist you.